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FAQ

FREQUENTLY ASKED QUESTIONS

 

 

HOW ARE YOUR CLOTHES SIZES LISTED? 

Our clothes are listed by ASIAN SIZES, as they ship direct from our factories. As such, if you are located in the USA or EU, please order a size larger than you normally would, to ensure a great fit 

For more info, we have placed some typical size charts at the bottom of this page. Please check them out. 

 

HOW LONG WILL IT TAKE FOR MY SHIPMENT? 

We first take 1 to 3 business days to prepare/pack your order. And then shipping typically takes between 7 and 30 days depending on the particular item you have ordered. Generally, shipping to the USA takes 7-20 days, with shipping to other countries taking 10-30 days. 

If you order multiple items, it is possible that some items will be sent in separate shipments. 

 

WHICH COUNTRIES DO YOU SHIP FROM? 

The vast majority of our items ship directly from our factories in China, with some of our clothes and accessories shipped from the USA. 

 

CAN I RETURN OR EXCHANGE MY ORDER? 

In the case where you have received an incorrect item (very rare) or if your item is damaged during shipping (again, very rare) then WE WILL FULLY REFUND your purchase price after you have sent us the damaged/incorrect item. In all other cases, we do not accept returns or exchanges and sales are considered final. 

 

HOW TRUSTWORTHY IS YOUR STORE? 

AlicePung.com was formed by serious professionals in the retail and fashion industries with decades of experience between them. Our clothing has been carefully designed with our partners and quality checked at the highest standards. To date, we have shipped clothing and accessories to thousands of happy customers in over 50 countries around the world. And in terms of technical platform, our store is based entirely on the Shopify e-commerce system, one of the most reputable services for online shopping.

 

CAN I CANCEL MY ORDER 

You can cancel an order PRIOR TO THAT ORDER BEING SHIPPED. Once an order is shipped, we do not accept cancellations. If you would like to cancel an order that has just been placed, please contact us ASAP at support@AlicePung.com and we will help you.

 

CLOTHING SIZE CHARTS 

Below are some of our typical clothing size charts. Note that our sizes are listed in ASIAN SIZES. If you are located in the USA or EUROPE, we recommend that you order ONE SIZE LARGER than you normally do to ensure best fit.

 

JEANS

 

 

TEE SHIRTS